Faq Category: Reserveringen/ betalingen

Sure! Send us the billing information using this link. We will then prepare the invoice and send it immediately by email.

It is not possible to pay on site, we always send a payment request via e-mail where you can choose from many payment options. Companies can also pay by invoice afterwards.

Did you receive a gift certificate? Great! Click this link to enter the code, and the gift certificate amount will be deducted from the total amount! Want to purchase a gift certificate? You can do so by clicking here.

Yes, In case of cancellation or rescheduling of an escape room booking, the following rules apply:

Cancellation more than 1 week before the activity results in a 100% refund as a gift certificate.
Rescheduling more than 1 week before the activity is free of charge.
Cancellation less than 1 week before the activity is subject to a €50 cancellation fee, plus balance as a gift certificate.
Move less than 1 week before the activity has a €25 move fee within 2 months, otherwise €50 cancellation fee with remainder as gift certificate.
Cancellation less than 48 hours before the activity must be notified by phone; otherwise results in 100% cancellation fee.

For last minute reservations with or without gift certificate call  +32 485 23 38 36

Email [email protected] with the type of coupon, coupon code and the name on the coupon, and we’ll see what we can do!